Is working with a Component Content Management System really easier?

Do I implement a Content Management System, yes or no? We are often asked this somewhat philosophical question, so we now want to provide a more specific answer. Imagine two technical writers working together in a team in a medium-sized organisation. We’ll call them Thomas and Katherine. Both of them are responsible for the documentation... Continue Reading →

A New Expert Interface

In English-language IT projects one quickly comes across the term SME. This acronym stands for Subject-Matter Expert, meaning the people who are knowledgeable about a matter. Those people are not only important for IT projects but also for the authoring process in technical documentation. Without information from development, production, or service a user manual can... Continue Reading →

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