Our guest author Gilberto Picareta recently gave a glimpse of the future in his blog post where he stated that most companies looking to implement augmented reality already have a resource in house that can be absolutely critical to the success of the initiative. This comes in the form of the Technical Writing department, and more specifically its content, where it has been created and managed in a CCMS such as ST4. Continue reading
Recent developments are making the indisputable potential of augmented reality (AR) clearer and clearer – but how is AR influencing content management at companies in Germany, Austria and Switzerland? And what opportunities does SCHEMA ST4 present for providing content for AR applications? Continue reading
Over 100 users on three continents at Philips use SCHEMA ST4 for tasks such as creating user manuals that are translated into as many as 35 languages. These figures show just how valuable ST4 is in networked structures. However, there is another interesting special feature when it comes to Philips: Philips Medical Systems DMC GmbH also uses ST4 at its site in Hamburg for service information for the medical technology department – creating and managing employee fault tree analyses directly in ST4.
We spoke to Sascha Bähr, who is in charge of administration for SCHEMA ST4 at Philips Medical Systems DMC GmbH, about this. At the SCHEMA Conference in May 2017, he demonstrated how Philips uses ST4 for fault tree analyses – an interesting use case. Continue reading
For a company that manufactures products in different European countries and then brings them together in house at the end of the supply chain for final assembly, the challenges are not limited to logistics and sales. The installation and operating instructions all need to be harmonised – after all, the customer wants to be able to operate the equipment safely. The installer too needs to be able to find the right information when and where it is needed. Continue reading
One IT company. Almost 1,000 employees – over 200 of whom regularly use SCHEMA ST4. We have to admit that what Carmen Plösch reported about SSI Schäfer IT Solutions’ use of ST4 at this year’s SCHEMA Conference made us, as the manufacturer, feel a little proud. SSI Schäfer uses our CCMS across departments. It is a core element of their central information processes, which allows it to demonstrate its full potential particularly well. In this post, we have summarised the most important points from her presentation. Continue reading
Can you imagine this? A customer orders a technically sophisticated product on a web platform. From over 170 options, he chooses the desired ones. He confirms his order, which triggers both the production of his individual configuration as well as that of the corresponding user guide. Content-wise the guide is just as individual as the product – but finished, created, and integrated into the rest of the process without the active intervention of an editor. Continue reading
Mr Gruber-Barowitsch, you are head of Technical Documentation at KOMPTECH. What type of products do you create the documentation for and what are the main challenges in doing this?
Komptech is a leading international technology provider of machines and systems for the mechanical and biological treatment of solid waste and for the preparation of woody biomass as a renewable energy source. The product range consists of more than 30 different types of machine that perform the essential modern waste-treatment processes, namely shredding, separation and biological treatment. The focus is always on innovative technology and solutions that guarantee maximum benefit for the customer. Continue reading