Better review processes in technical writing

In technical writing, content naturally does not come out of nowhere. Ideally, it emerges in parallel with the product, thus incorporating functional and developmental changes as quickly as possible. To do this, technical writing needs to depart from the local domain and obtain information from people outside one’s own department, agree with them on what... Continue Reading →

Never rush in: Always think the whole process through!

For around the last five years, the technical communications sector has been focussing more and more of its efforts on a new form of information sharing: content delivery applications. Content delivery is changing A new term for these systems has even been created, namely ‘content delivery portals’ or ‘CDP’. This overarching term covers all portal-like... Continue Reading →

How-to videos in technical documentation – user expectations and possibilities

There's no doubt that how-to videos are gaining in popularity. Even back in 2016, a third of online video users reported that they watched instructional videos frequently or very frequently. Although this survey relates to leisure time and the private sphere, instructional videos also concern the technical communication sector. Instructional videos, how-to videos, maintenance videos...... Continue Reading →

Who needs metadata anyway?

Metadata is a hot topic in technical documentation and is regularly discussed in presentations, articles and blog posts like this one. Interest in metadata in our industry therefore cannot be ignored, but why is this? Buzz words like “intelligent content”, “Industry 4.0”, “content delivery”, “PI class”, “iiRDS” and “artificial intelligence” are on everyone's lips. These... Continue Reading →

Intelligent information with machine learning and the SCHEMA Content Delivery Server

Intelligent information is currently a huge talking point at many companies that wish to efficiently communicate content relevant to the situation to their customers or employees, e.g. using a content delivery portal such as the SCHEMA Content Delivery Server. However, the enrichment of content with metadata often involves a high degree of manual work. This... Continue Reading →

Automated support for quality assurance using Schematron

Quality assurance of technical documentation is often ensured by means of the four-eyes principle. However, time and time again, small errors or imprecisions still find their way into texts, even after careful checking. It would be useful to conduct an automated check according to formal rules, such as upper/lower case in headings. This is what... Continue Reading →

Technical writers, product managers and process managers – they all work with SCHEMA ST4

One IT company. Almost 1,000 employees – over 200 of whom regularly use SCHEMA ST4. We have to admit that what Carmen Plösch reported about SSI Schäfer IT Solutions' use of ST4 at this year's SCHEMA Conference made us, as the manufacturer, feel a little proud. SSI Schäfer uses our CCMS across departments. It is... Continue Reading →

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