Challenges of software documentation and how to master them

Working with software is nothing unusual in this day and age. There are hardly any professions that can manage without a multitude of digital assistants for communication, organisation, management, design, configuration, control or monitoring purposes. Although software is a practical tool, expert software in particular requires users to absorb large amounts of information, as they... Continue Reading →

Modern Talking 4.0 – the Internet of Things and intelligent information

I announced it earlier and now the secret is out. So what was the topic of my presentation at the annual conference and what were all those mysterious components? The Internet of Things, of course. That much you knew already. But what has it got to do with intelligent content, exactly? Where is technical documentation... Continue Reading →

Better review processes in technical writing

In technical writing, content naturally does not come out of nowhere. Ideally, it emerges in parallel with the product, thus incorporating functional and developmental changes as quickly as possible. To do this, technical writing needs to depart from the local domain and obtain information from people outside one’s own department, agree with them on what... Continue Reading →

Never rush in: Always think the whole process through!

For around the last five years, the technical communications sector has been focussing more and more of its efforts on a new form of information sharing: content delivery applications. Content delivery is changing A new term for these systems has even been created, namely ‘content delivery portals’ or ‘CDP’. This overarching term covers all portal-like... Continue Reading →

How-to videos in technical documentation – user expectations and possibilities

There's no doubt that how-to videos are gaining in popularity. Even back in 2016, a third of online video users reported that they watched instructional videos frequently or very frequently. Although this survey relates to leisure time and the private sphere, instructional videos also concern the technical communication sector. Instructional videos, how-to videos, maintenance videos...... Continue Reading →

Who needs metadata anyway?

Metadata is a hot topic in technical documentation and is regularly discussed in presentations, articles and blog posts like this one. Interest in metadata in our industry therefore cannot be ignored, but why is this? Buzz words like “intelligent content”, “Industry 4.0”, “content delivery”, “PI class”, “iiRDS” and “artificial intelligence” are on everyone's lips. These... Continue Reading →

Intelligent information with machine learning and the SCHEMA Content Delivery Server

Intelligent information is currently a huge talking point at many companies that wish to efficiently communicate content relevant to the situation to their customers or employees, e.g. using a content delivery portal such as the SCHEMA Content Delivery Server. However, the enrichment of content with metadata often involves a high degree of manual work. This... Continue Reading →

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