Are manuals and spare parts catalogues an indispensable part of everyday life in your Technical Information department? And do your service engineers or customers groan during site visits if they have to search in several different platforms for the information they need?
If so, then you might want to take a look at our Blue Box on the SCHEMA stand at the upcoming tekom conference in Stuttgart. With Catalog Content Integration, we may well have just the solution you’ve been looking for.
In this post I’d like to give you a few more details on Catalog Content Integration and some interesting perspectives to consider. What is Catalog Content Integration all about? How is it implemented at a technological level? And – most importantly – what are the benefits of this solution for you?
Time- and quality-killer
Let’s return to our service engineer for a moment. He is standing in a production hall with a machine that has stopped working due to a faulty part. As the company can’t really afford any unplanned stoppages on the production line, he is under massive pressure. His next steps have to be executed quickly and flawlessly.
Of course, as an experienced service engineer, he has all the necessary documentation with him. And because he represents an employer happy to invest in their documentation processes, it’s all in a digital format. But now he has to look for the information he needs. That takes time, and time is money.
What is the right part? OK, I’ll find that in the spare parts catalogue. But where are the installation instructions kept? There must be a specific sequence I have to follow during installation. The installation must be covered in the maintenance manual, right? But which is the latest version? And where is that kept? Is it still in the online service portal or have they moved it to the new app?
Despite modern publication formats, there just ends up being even more questions.
Where’s it going wrong?
As a documentation specialist, we bet you know this problem only too well. That’s why it is a great irritation that most Technical Writing departments keep their manual data and spare parts data in different systems. The manuals tend to be saved in a CCMS, such as our SCHEMA ST4, while professional spare parts catalogues are compiled on the basis of ERP or PLM parts lists using specialist systems such as CATALOGcreator®.
Each system then generates its own publication formats or uses different distribution channels.
All under one roof
These are precisely the frustrations that we are seeking to eliminate with Catalog Content Integration, which we will be presenting to you at tekom. Together with TID Informatik in their capacity as a specialist in professional spare parts catalogues, we will show you how an integrated platform can provide your service engineers with all the information they need
For the user, it couldn’t be simpler. All the information can be found “under one roof” through a user-friendly interface. It finally no longer matters that there are different “data pots” in the background, not that the engineer would even be able to notice this anymore.
What’s going on in the background?
This type of integration is made possible by the smart interaction of multiple components:
As you can see, the data-entry page has stayed exactly the same. The CCMS (SCHEMA ST4) continues to manage the manual content, while CATALOGcreator® remains the expert system for spare parts.
The crucial difference can be found in the shape of the SCHEMA CDS on the distribution page. As an intelligent distribution platform, the CDS provides the mechanisms needed to form logical links between the content. This allows data from the manuals and spare parts catalogues to be displayed on a common platform, enabling targeted access to detailed information, thanks to a single navigation structure with the same search and filter mechanisms. It is even possible to tailor the content to specific user roles.
There is practically no limit to the amount of information that can be accessed. All your manuals and spare parts information covering your entire product portfolio can be made available. Your integrated platform is therefore always complete – and thanks to CDS, always up-to-date too.
Discover more in a personal consultation
Does any of that sound good to you? If so, we would be delighted to welcome you to a presentation in our Blue Box. Our developers and consultants will be happy to answer any questions you may have.
TID + SCHEMA = Catalog Content Integration
Tue, Wed and Thu at 11.15am – 12.00 noon
Blue Box on the SCHEMA stand (Hall 2, Stand C07)