In our most recent posts we have written a lot about our ST4 component content management system and the new possibilities that the 2017 version offers you as a user.
Today I want to turn my attention to the SCHEMA Content Delivery Server (CDS for short), our solution for securely distributing relevant information to target groups. What can you expect from the next version? What new features can we show you when you visit our stand at the tekom annual conference in Stuttgart?
So much has changed and I want to briefly introduce you to the highlights here.
New level of integration thanks to WebHooks
Let’s start close to the “heart” of CDS. Its purpose is to distribute content both within and outside of a company and make it accessible. The new version of the CDS contains the filters and distribution mechanisms necessary for this purpose and enables communication with services from other systems triggered by events.
How can we visualise this? Let’s take as an example a case where the new version of a content package has been uploaded into the CDS; say a maintenance manual. You can now configure the CDS so that this event causes the object ID of the content package to be passed to a service. This automatically creates an email from the object ID, which informs all the content package’s subscribers about the update.
In the same way, it is possible to link the CDS with an ERP system, such as SAP, using a push mechanism. As soon as an applicable event occurs, the CDS triggers the relevant service. SAP then acts almost completely independently and uploads information from the CDS (content packages, metadata, documents).
We have brought about this so-called “enterprise application integration” using the WebHooks communication process. The great benefit this provides you as a company is that this process allows for the most streamlined and decoupled form of integration possible, without extensive interface programming. And it is capable of reacting to new demands.
For administrators, setting up and managing the service communication is no big deal. Essentially it is as easy to manage as users. An example looks just like this:
Optimised for large-scale systems – redesign of the admin interface
We have already touched upon administration. If you’re a CDS administrator, then you’ve every reason to get excited about the overhauled admin interface.
It now boasts a more powerful search function and the filter options ensure even more convenience.
You will be especially glad of these new features if you manage large-scale systems, for example with a large number of users.
How do users use the information that the CDS distributes? Where are there long dwell times that are perhaps not detected? How successful is newly designed content? The answers to these questions are very valuable for content planning and optimisation.
To make analysis of user behaviour easier, there is now an interface between the CDS and the analytics platform Piwik. Piwik is a browser-based open source application with a variety of aggregation and analytics tools that you can configure to your needs.
Guide users even more accurately – with deep links and short links
The CDS is not just a technical distribution platform. You can also use the CDS as a portal, at the front end of which users can actively research and look at information.
With the new version of the CDS, we are once again significantly expanding the access options to the front end of the CDS, as well as from outside of the CDS, in the form of so-called deep links and short links.
What exactly are they? Deep links are search queries configured with predefined parameters in the CDS. So, if, for example, you guide a user from the intranet to the CDS with a deep link, they will be met by a hit list that shows all the CDS content that corresponds to the search criteria in the deep link.
Short links are links to individual pages in the CDS. So that they are easier to find from outside the system, provide an alternative (usually a simpler and easier to read) address in the CDS for these pages. An example of this would be to make readers of printing guides aware of something on offer in the CDS.
In the CDS it is easy to administer (activate, deactivate, export and import) these short links.
This was my whistle-stop tour of the new features in the CDS. You can of course see it all live at the tekom annual conference in Stuttgart – you can find us in hall 2 on stand C07. As the main developer of the CDS, I will be there in person for all three days of the conference. It will be my pleasure to see you there and chat face-to-face.
I would also especially like to draw your attention to the following talk where you can see how the SCHEMA CDS works in an Information 4.0 scenario “live and in full colour”. We warmly invite you to:
tekom-iiRDS in der Anwendung (Applications of tekom-iiRDS), Wednesday, 11.15am, Plenum 2 (IN34): In this presentation, we will show you how you can network the intelligent distribution components SCHEMA ST4 and SCHEMA CDS with other content management systems and content delivery platforms. The presentation focusses on the iiRDS standard (Intelligent Information Request and Delivery Standard), the inputs defined for indexing and the content structure of information in Information 4.0 scenarios.