Challenges of software documentation and how to master them

Working with software is nothing unusual in this day and age. There are hardly any professions that can manage without a multitude of digital assistants for communication, organisation, management, design, configuration, control or monitoring purposes. Although software is a practical tool, expert software in particular requires users to absorb large amounts of information, as they... Continue Reading →

Modern Talking 4.0 – the Internet of Things and intelligent information

I announced it earlier and now the secret is out. So what was the topic of my presentation at the annual conference and what were all those mysterious components? The Internet of Things, of course. That much you knew already. But what has it got to do with intelligent content, exactly? Where is technical documentation... Continue Reading →

Better review processes in technical writing

In technical writing, content naturally does not come out of nowhere. Ideally, it emerges in parallel with the product, thus incorporating functional and developmental changes as quickly as possible. To do this, technical writing needs to depart from the local domain and obtain information from people outside one’s own department, agree with them on what... Continue Reading →

Never rush in: Always think the whole process through!

For around the last five years, the technical communications sector has been focussing more and more of its efforts on a new form of information sharing: content delivery applications. Content delivery is changing A new term for these systems has even been created, namely ‘content delivery portals’ or ‘CDP’. This overarching term covers all portal-like... Continue Reading →

Callout in Motion – Creating and managing interactive content directly in ST4

You may have heard about it in our report ahead of the tekom annual conference – Callout in Motion is a powerful new feature in ST4 2020 providing video and animation functions. Let's start by naming the two major benefits: Callout in Motion allows you to add interactive text, hotspots and graphic elements to pre-filmed... Continue Reading →

Technical writing on autopilot – workflows & SlimClient in ST4

When a company grows, the way its employees work together changes. Issues that could previously be resolved through the shortest channels now require clear processes to be established. Particularly when several departments are involved in a process, it is important that the different needs of the individual employees are taken into account. For day-to-day work... Continue Reading →

How-to videos in technical documentation – user expectations and possibilities

There's no doubt that how-to videos are gaining in popularity. Even back in 2016, a third of online video users reported that they watched instructional videos frequently or very frequently. Although this survey relates to leisure time and the private sphere, instructional videos also concern the technical communication sector. Instructional videos, how-to videos, maintenance videos...... Continue Reading →

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